Return Procedure: You may return unopened and unused products in original, sellable condition within 30 days of receipt for a store credit equal to the product amount (not including shipping charges or taxes). You must request a return authorization number by sending an email to info@cvillepetessentials.com or by calling us at (434) 979-9779. When requesting a return authorization number, please indicate your order number, the item(s) you wish to return, and the reason. Please make sure to package the items well. We will not be able to honor credits for merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:

Natural Pet Essentials
3440 Seminole Trail Ste 105
Charlottesville, Va 22911

Mis-shipment: If you have received an incorrect item, please send an email to info@cvillepetessentials.com or call us at (434) 979-9779. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.

Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)

Cancelled Orders: Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

Method of Credit: We will only provide store credit after we have received and inspected the returned items. Your store credit may be used upon receipt or at a later date. Only in special cases, a credit will provided via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.